FAQ
1: Is my payment information secure?
We collect payments through GPay/Bank Transfer/ PhonePe so all your paymets are safe and trusted
2: How do I track my order?
In 2 - 3 days you will receive your parcel photo with dispatch details
3: What is your privacy policy?
We take privacy very seriously at our company and have the following privacy policy in place: We only collect information that we require to process your order, such as your name, mailing address and mobile number. All information is kept completely confidential and private and will never be rented, sold or shared.
4: What are your payment methods?
We accept payment by GPay/Bank Transfer/ PhonePe.
5: Do you ship all over India?
Yes, we ship to all over India with free shipping.
6: How long can I receive my product?
Our booking team and dispatch team should confirm all of your particulars. It normally requires 7-9 days for delivery. (Working days-excludes weekends and holidays.)
The time it takes for the shipping company to drive or fly your package to you.
Note:
When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter for us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question, we are generally irresponsible!
1. If you find the parcel broken when delivery, please open the parcel to check whether items are kept well. If not, please refuse to accept the delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exchange or fully refund your money according to your request.
2. If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.
After your order is dispatched, we will offer you a courier AWB number that you could trace your order if required.
Note: If you can't check it immediately with the tracking number, please wait with patience. 48hrs is required by courier company for uploading.
- We are committed to your complete satisfaction. You may return your goods within four days from the date merchandise were received. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e.not worn, altered or washed, with all tags attached.
- Exchanges are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 4 days of the original order dispatch date. What'sApp us first to get a return authorization and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the equal price.
1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you
2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.
5. Please be noted company is responsible for return shipping charges of the whole exchange process done through Indian Post.
If you have any questions, please feel free to send us the email.
Our Business Email: zirafashionhub@gmail.com
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